Facebook CEO Mark Zuckerberg arrives for a House Financial Services Committee hearing on Capitol Hill in Washington in 2019.
The former and current content moderators expressed concerns about posts intended to cause trouble or bedevil the outcome of the forthcoming election. “The truth is this work is incredibly important but it’s done completely wrong and while the policy is constantly changed the situation seems to get worse.”
“Facebook could fix most of its problems if it would move away from outsourcing, value its moderators, and build them into its policy processes,” said former content moderator Allison Trebacz.Zuckerberg has pushed back against concerns about hateful or violent posts at the social network by saying the social network has invested heavily in artificial intelligence and real humans to take down content violating its policies.
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