After RFID kerfuffle, PLUS says sorry and promises to reinstate SmartTAG lanes at toll plazas | Malay Mail

After RFID kerfuffle, PLUS says sorry and promises to reinstate SmartTAG lanes at toll plazas

Motorists, Plus Malaysia Berhad

20/1/2022 5:04:00 PM

After RFID kerfuffle, PLUS says sorry and promises to reinstate SmartTAG lanes at toll plazas

KUALA LUMPUR, Jan 20 — Highway operator PLUS Malaysia Berhad has today issued a formal apology for the malfunction of its Radio Frequency Identification (RFID) system at several toll plazas earlier this week. Acknowledging the inconvenience caused to its highway customers during the initial RFID...

channel for the latest updates.KUALA LUMPUR, Jan 20 — Highway operator PLUS Malaysia Berhad has today issued a formal apology for the malfunction of its Radio Frequency Identification (RFID) system at several toll plazas earlier this week.Acknowledging the inconvenience caused to its highway customers during the initial RFID implementation, the highway concessionaire also promised to reinstate SmartTAG lanes at several key toll plazas to address the grievances raised by affected motorists including better traffic management.

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Kesas also ..they converted the smart tag lanes into touch&go .. So stupid to have 3 fcuking lanes to choose from. IsmailSabri60 pandai sikit tak boleh ke? Think tank tak jalan? Jalan raya masih lagi dibina pastu kononya nak lajukan trafik. Jalan pun lingkang lingkup berlubang...inti pati kebodohannya memilih minister

Ministry of Transport tak ambil kredit...weekasiongmp and make sure don't blame yr staff as all the decision was made by the top people. Maybe govt should consider to review the BOD member and Management team. Looks like someone is sleeping on their job. Get rid of them. This is what happening in Malaysia in recent time. Everything any screw ups by anyone it is the rakyat money is gone and all difficulties borne by rakyat. This hiccups must sack the head of MyTouchnGo and definitely the Ministers at MOWorks and MOTMalaysia bangang

Do a better job? You think RFID solve problems? What about rental car? What a fiasco...dun they have professionals in Plus?

RFID-gate: SmartTAG and TNG lanes to remain | New Straits TimesKUALA LUMPUR: The Malaysian Highway Authority (LLM) has ordered Plus Malaysia Berhad (Plus) to maintain SmartTAG and Touch 'n Go (TNG) lanes, after the recent issues with the Radio Frequency Identification system which affected numerous motorists in the country.

PLUS: Damaged RFID stickers will be replaced free of charge | Malay MailKUALA LUMPUR, Jan 19 — Motorists on PLUS Malaysia Berhad (PLUS) highways who have damaged radio-frequency identification (RFID) stickers can now get them replaced for free. PLUS Strategic Stakeholder Engagement chief Syed Mohammed Idid Syed Ahmed Idid said additional staff has been assigned at... Motherfucker can gaslight the nation just like that '... seen to be more cost effective as it was zero maintenance and safer....' More cost effective? The fucking sticker cost more than a simple TnG card. What fucking cost effective? What safer? Smartags exploding? Geez.

Elected reps want RFID stickers given free to usersThey say cost of stickers far below the selling price.

Senarai kelemahan RFIDBerdasarkan rungutan pengguna:

MyCC pantau pelaksanaan RFID | Harian MetroKuala Lumpur: Pelaksanaan teknologi Identifikasi Frekuensi Radio (RFID) di Lebuhraya PLUS akan dipantau Suruhanjaya Persaingan Malaysia (MyCC) selaras dengan peranannya dalam memperjuangkan dan mempromosikan persaingan bagi kepentingan semua rakyat Malaysia.

RFID: Cabinet decides motorists must be given the option for toll paymentsThey can choose to use RFID, Touch 'n Go or SmartTAG, says PM. No way. They are going to bulldoze RFID through all toll lanes. Cabinet is famous for its U-turns. Jack Ma China will dominate the Malaysia highway payments with RFID implemented on TnG Digital e wallets. Think carefully mneyediakan kemudahan dan keselesaan pengguna dgn option yg pelbagai ta memerlukan sampai ka kabinet na putuskan patut pihak LLM or Plus pakai otak laa bila na buat sesuatu sistem. ni isu common sense je, kenapa makin ghmai orang bodoh dn selfish laaa?

Telegram channel for the latest updates. KUALA LUMPUR, Jan 20 — Highway operator PLUS Malaysia Berhad has today issued a formal apology for the malfunction of its Radio Frequency Identification (RFID) system at several toll plazas earlier this week. Acknowledging the inconvenience caused to its highway customers during the initial RFID implementation, the highway concessionaire also promised to reinstate SmartTAG lanes at several key toll plazas to address the grievances raised by affected motorists including better traffic management. It said the proactive steps have been taken after Prime Minister Datuk Seri Ismail Sabri Yaakob’s recent announcement on RFID being offered as an option alongside Touch ‘n Go (TNG), or SmartTAG for motorists in terms of their toll payment choices. “First and foremost, PLUS wishes to apologise to all its highway customers for the inconvenience caused as a result of the congestion during the initial implementation of the Second Public Pilot RFID along the North-South Expressway from Juru to Skudai on January 15. “PLUS is committed to reinstate 16 toll plazas with 19 Touch ‘n Go lanes into SmartTAG lanes by January 25 in anticipation of the Chinese New Year travel exodus. “Subsequently post CNY, on February 19, an additional 18 toll plazas will convert its 24 lanes to SmartTAG lane,” it said in a statement here. Several toll plazas in the Klang Valley reportedly experienced traffic congestion, especially on Monday, after the RFID system failed to function smoothly. The RFID option has co-existed with the SmartTAG and Touch ‘n Go payment options in most open toll highway networks since 2018. The company also sought to reassure the Malaysian government that the technological enhancement will lead to a better and improved customer experience, saying it received much-needed guidance from Works Minister Datuk Seri Fadillah Yusof in a recent meeting. In addition to the reinstatement of SmartTAG lanes, PLUS said it has mobilised round-the-clock teams to optimise existing system performance and improve detection rates at all toll plazas. “Quicker ‘double-arm’ lane barriers will also be deployed at plazas with high traffic to ensure quick dispersal of traffic. “Additionally, to assist our highway customers, visual RFID detection zones will be painted on the lanes to ensure customers are able to position their vehicle to ensure optimum detection,” it added. The company also said customer service assistants have been deployed at all 158 RFID lanes across 74 toll plazas to assist affected customers. The RFID system allows motorists to enjoy a smoother journey without having to stop, drive through the RFID lane at a speed of 30kph as well as carry out contactless toll transactions. The RFID also offers digital cash security and cashless top-up through the use of Touch ‘n Go e-Wallet without having to go to the top-up counter. According to PLUS, the RFID project is in line with the Intelligent Transportation System blueprint by the Works Ministry towards a congestion-free Multi-Lane Free-Flow highway eco-system. You May Also Like