, with overall calls to reach nearly 8,000.
It was established in 2006 following demands from groups representing survivors of institutional abuse that an independent and professional out of hours service be established.Of these calls, 5,326 were answered and 2,500 received out of hours, a 4% increase on 5,123 calls answered in 2018. The organisation said its annual figures highlight an ongoing demand for the Connect service and need for longer opening hours. The phoneline is open 20 hours a week, from 6pm to 10pm, Wednesday to Sunday, and those who call out of hours are directed on the answering service and to call back when it is open.
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