‘Technical issue’ to blame for 999 calls not being answered, BT Ireland says

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More than 200 emergency 999 or 112 calls went unanswered in the early hours of Tuesday

In a statement following the incident, BT Ireland said the fault was not malicious and the service was restored soon afterwards. Photograph: Bryan O'Brien/The Irish TimesAn “internal technical issue” at BT Ireland led to more than 200 emergency 999 or 112 calls not being answered in the early hours of Tuesday morning, the operator said on Wednesday.

In a statement following the incident, BT Ireland said the fault was not malicious and the service was restored soon afterwards. The company said that during that time it had met the standards set out in the contract. “It is a responsibility that we take with the utmost seriousness, and are working with DECC to ensure a technical error of this nature does not occur again.”

 

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Could you imagine if there was a serious accident or fire during this outage? 'Techical issue' covers a myriad of faults....anything from the cleaner plugging out the server to the system being hacked.

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