During the Covid-19 pandemic people became accustomed to living their lives online and are now more likely to be open to interact with digital mental health solutions, from the comfort of their private space at homeThe adoption of digital health solutions has accelerated as a direct result of the impact on in-person health services wrought by the Covid-19 pandemic.
Mulvenna tells The Irish Times it was no surprise that the use of text and telephone mental health services “exploded” during the pandemic. He cites research carried out by Ulster University and the Samaritans in Ireland showing that people were making longer calls to the mental health service as counselling and psychotherapy services were shuttered and family and friends were less accessible.
This is where digital interventions can come in, he says, by providing a form of “digital triage” that allows those most in need to gain access more quickly. Prof Mulvenna advocates using a ‘digital triage’ process to direct some people to use mental health apps that have been proven to work, streamlining queues and getting patients who need face-to-face access to appointments more quickly
Buy-in among the public is increasingly less of a problem, however. “Since the pandemic, people are very adept at using Zoom and having video meetings, and the view of ‘Big Brother’ and loss of privacy is not as big of an issue. A majority is now used to online banking, for example,” he says. “There are people who will prefer not to use digital solutions, but for people who engage once, the research seems to show that they come back to it.
The system appears to be broken but what seems to be a glimmer of hope is that people can be offered access to digital services while they are waiting in the queueThe future layer is where interaction data is used to personalise a service offering, making care more proactive. “This is where artificial intelligence can try and bring some value from analysis of the data pertaining to these interactions so that it could help with diagnosis, for example.
Computer guy seeks to drive mental health assistance through less personal medium in a sponsored advert from the times As someone who’s suffered and still does, this robotic approach is not the answer! But it will help make some rich while attempting to appear helpful
Oh dear. How utterly misguided.
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