Having lost her sense of taste and smell, but without a high temperature, she began 14 days of isolation in the home. “I was upstairs. They used to come around, stand on chairs and talk to me through the window. My partner came down and parked his car around the back and talked to me through the window.”Looking back, the three say the time was “tough”, especially when they saw residents to whom they were close struggling.
“It was so difficult to see families standing at the windows, looking at their loved ones through a window. We could not open the windows,” said Lauren Like other nursing homes, visits ended in early March so many residents were lonely. Staff did not want them to be, so they “were constantly gearing up in PPE and going in”.
On occasions, some of the most frail did not recognise PPE-equipped staff, who on occasion wept as they left their rooms. Each of the residents who died were remembered. “We would remember how they did this or that. It would help you a little bit,” said Claire.
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