227 callers unable to contact emergency services early this morning due to service outage

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227 callers were unable to get through to emergency services in the early hours of this morning due to a service outage

Image: Shutterstock/Aperture51 Image: Shutterstock/Aperture51 227 CALLERS WERE unable to get through to emergency services in the early hours of this morning due to a service outage.

The Emergency Call Answering Service was unable to handle emergency calls between 1 am and 2.15 am, according to BT Communications Ireland Ltd , which notified the Department of Environment and Communications.It told the department that the outage affected approximately 227 callers and that gardaí subsequently followed up with callers who were impacted.The department is now considering the ‘consequences’ of the outage under its contract with BTCIL.

The emergency call answering service is responsible for answering all 112 and 999 calls and texts, linking callers with gardaí, fire brigades, ambulances, the coast guard and air traffic control.Minister of State Ossian Smyth said the department has sought a ‘detailed and comprehensive report’ from the company on the incident.

#Open journalism No news is bad news Support The Journal Your contributions will help us continue to deliver the stories that are important to youThe contract was signed with BTCIL in February 2018 following a competitive procurement process.It includes a set of key performance indicators on the availability and quality of the service, including answering 98% of calls in less than 1.3 seconds.

 

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