THE CANADIAN PRESS/Graham HughesOTTAWA -- Canada's taxpayers' ombudsperson says his office has seen a steep spike in complaints compared to one year ago, delivering an early warning about how complicated returns should be handled this year.
Boileau says the statistics paint a portrait of the difficult circumstances some Canadians find themselves in as a result of COVID-19, and the need for the agency to improve services for the coming tax season.He says too many Canadians still spend hours trying to get through to a call centre agent. Boileau noted that some callers continue to complain about waiting five hours or more to speak with an agent.
While the pandemic has been a focus of Boileau in his first few months as ombudsperson, his office continues to work away on a review of how the CRA has handled the processing of Canada Child Benefit payments.
Living the TrudeauIncompetencePM of decline of Canada’s democracy dream
Fix your stupid website. Still can't change my address after more than two months FFS
Concerns over what, lying? Taking tax dollars while sitting at home. Either way it’s revenue, nothing confusing about that.
Waiting 5-6 hours to speak to a real live human being is unacceptable.
Remind me what we’re paying for again?
Canada Latest News, Canada Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.