COVID may have also forced a trend in which larger chains open fewer dining rooms and more drive-through lanes sooner than expected, according to a franchise specialist.
Take-out and delivery went from 20 per cent to 100 per cent of sales overnight, and the more innovative operators began offering meal kits and virtual cooking classes, said Ian Tostenson, CEO of the B.C. Restaurant and Foodservices Association.THE CANADIAN PRESS He did a lot of takeout and delivery and had family members help run the business. Even as head chef, he would end up serving the food, too.
He estimated takeout and delivery orders have tripled during COVID, which has brought in revenue while keeping labour costs down, and the trend extended to all sectors, even high-end. Long-term changes being discussed by large chains such as Taco Bell, Wendy’s and Burger King include building new restaurants with less square footage and more drive-through lanes, maybe with one dedicated to third-party delivery pickups, and walk-up takeout windows.Article content
“We tried early morning coffee and muffins, and free lunches with a drink, and then free dinners. But every time we got some traction, COVID pulled the rug from under us.”
So everybody in the liveevents business in BC should get out.
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