The province's largest 911 provider, E-Comm, announced Wednesday that operators will be allowed to disconnect the line after transferring callers to the agency in charge of dispatching ambulances.Surrey 911 operator Akash Gill says "Now, we transfer your call and hop off the line while you're waiting, listening to an automated message over and over again until ambulance picks up."Emergency dispatchers in B.C.
The province’s largest 911 provider, E-Comm, announced Wednesday that operators will be allowed to disconnect the line after transferring callers to B.C. Emergency Health Services, the agency in charge of dispatching ambulances. Surrey’s Akash Gill, who took a job as a 911 operator to help people in 2019, said, “Now, we transfer your call and hop off the line while you’re waiting, listening to an automated message over and over again until ambulance picks up.
“Should a caller lose consciousness or become unable to respond while waiting for ambulance dispatch to answer, the 911 operator would relay any key information received from the caller,” said Grant, president of the B.C. union representing 911 operators, CUPE Local 8911.Emergency operators and dispatchers are not the only ones critical of the temporary procedural change.
healthing_ca ITS BEEN A COUPLE OF DAY!!!!!!! Lets see how this plays out for fuks sake
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