Air Canada racks up second-most refund complaints in the U.S. in May

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Air Canada had the second-highest number of complaints about refunds to the U.S. Department of Transportation of any airline in May.

The department says Air Canada was the target of 1,705 refund complaints out of 10,415 filed against non-U.S. airlines in the month, outpacing all 80-plus foreign carriers in the category as well as more than 45 flight agencies.

Air Canada's tally of complaints came even as four U.S. airlines as well as British Airways and Lufthansa carried more passengers on flights with a U.S. segment than the Canadian airline, according to figures from the U.S. Bureau of Transportation Statistics. Air Canada received 969 refund complaints out of 7,568 in April, or 13 per cent, according to the department. It ranked third for refund complaints of any carrier that month, after United Airlines and American Airlines.

"Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines' obligation to refund passengers for cancelled or significantly delayed flights remains unchanged," the directive states.


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I would love to have my $6500 back😢

There has to be penalties. I know you are pro business but c’mon our national airline is ripping people off. What about everyone else who isn’t a faceless corporate entity? You need to protect Canadians dammit! MarcGarneau

The new Regulations set out for airlines, if they still think they can use loopholes in their favour. Fines need to be levied. MarcGarneau failed us completely throughout the pandemic by not placing strict, fineable, procedures on them to protect us.

Still one of Canada's top three national airlines.

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