Air Canada Offers Refunds To Some Passengers For COVID-19 Cancellations

MONTREAL — Air Canada has quietly changed its refund policy to allow some customers whose flights were cancelled due to the COVID-19 pandemic to recoup their cash — but not passengers whose trips originated in Canada.

The airline is not reimbursing passengers flying one-way or round-trip from Canada to Europe, however. The policy shifts follow months of backlash as consumer advocates and thousands of passengers continue to seek refund for services paid for but never rendered. Critics say Air Canada’s new refund policy does not go far enough to meet the full EU requirements, since it does not cover round-trip tickets that originate in Canada — for example, from Toronto to Turin and back to Toronto.

The EU regulation in question states that passengers must be offered reimbursement “of the full cost of the ticket...for the part or parts of the journey not made.” Cancelling a flight from Montreal to Paris and back again should trigger a refund offer covering at least half of the trip, said Christian Nielsen, chief legal officer of AirHelp, a Berlin-based passenger-rights company.

I had a return flight Canada-Berlin booked through lufthansa and aircanada that included no-fault cancellation in the fare conditions. I cancelled in March. When I call lufthansa says no refund because you're in Canada. AirCanada tells me to contact lufthansa.

So that's a big fxxk you to Canadians

'some' passengers

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