Plaintiffs from New York and California are before federal district courts seeking class certification to sue the airline on behalf of U.S. customers who were offered only vouchers for future travel and not refunds.
“When customers are able to fly again on a regular basis, those customers who have been stiffed by Air Canada certainly will remember this day.” The litigation cites a U.S. Department of Transportation enforcement notice from April that advised both U.S. and foreign airlines to issue refunds, noting the “longstanding obligation of carriers to provide refunds for flights that carriers cancel or significantly delay does not cease when the flight disruptions are outside of the carrier’s control .”
“Our policy exceeds the guidance provided by the CTA and provides industry-leading flexibility and returns value to our customers.”
You pay cash for a service, they dont deliver and they give you a worthless voucher !! What
.AirCanada 🤦♂️
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