What it's like to be on the other side of a suicide helpline call

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Stephanie has spent many evenings talking to Australians on the worst days of their lives. On WorldSuicidePreventionDay, she shares advice for how everyone can help someone just by reaching out.

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Sometimes it means assisting people who are at risk of imminent suicide, but often, she says, it is simply listening to people who feel they don’t have anyone else that they can talk to.

Only recently, one of Stephanie’s staff members had a shift in which he connected with someone who required urgent suicide intervention as well as three high-risk calls back to back, she said. Volunteers also need to be able to “listen to truly understand, not listen to respond”, Stephanie said. “My real desire is that all of the population get to do at least some of the training that the crisis support workers get to do,” Stephanie said.

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