STA Travel insider speaks out about refund scandal

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'The ethics of the company are flawed and savage when it comes to taking care of clients”. 9News

Frustrated with the lack of response from STA Travel, the 21-year-old phoned all of her hotels herself.

STA Travel has come under fire with many Australians coming forward saying they have not received refunds. STA Travel issued a statement saying: "STA has not changed its terms and conditions retrospectively. However, it is continuing to update its refund policy – which sets out the basis of how and when refunds will be made available and/or credit notes offered, which are in turn, dependent on each supplier."

In a statement sent to customers on Facebook, STA Travel said credits post pandemic are valid for two years from the date of issue.

 

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