Despite the consumer guarantees not applying to many flight cancellations, Mr Sims says it remains against consumer law for companies to mislead customers, so
Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. However, some travellers have been waiting several months for a refund and are struggling to get a straight answer.Download the ABC News app and subscribe to our range of news alerts for the latest on how the pandemic is impacting the world
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