How a scammer fleeced a Sydney couple out of thousands

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The seven-hour ordeal left the elderly couple $5000 poorer and questioning who they can trust. 9News

It was around midday when the call came through on Catherine* and her husband Peter's* landline at their Sydney home earlier this month.It was the beginning of a seven-hour ordeal for the elderly couple - both aged in their 70s - which left them $5000 poorer and questioning who they can trust.

The man convinced Catherine to download a free remote access software called TeamViewer onto the laptop.Then, Catherine began to feel uneasy about the software and deleted it, he said.The scammer told Peter and Catherine he was working for the NBN.While he was speaking to the man, Peter said he searched the name of the app online and it seemed legitimate.On its website, the company says it is aware of circumstances where scammers have used its software to gain access to victims' devices.

The scammer had managed to access the couple's bank account online, changing their withdrawal limit from $2,000 to $20,000.A third transaction, of $15,000, was stopped by the bank. "Where a customer has been scammed we will work tirelessly with the relevant parties to attempt to recover any remaining funds for them."


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Teamviewer should able to release te connection trail so they can trace the computer, location, username and user info so the scammer can be traced and pinpoint where they are and who they are.

I refuse to do online banking. If I need to pay online , it's BPay or PayPal.

Only pple I've ever allowed to have remote access to our computers is Dell , on the rare occasion when I strike an issue where I need a Dell tech's assistance (I usually sort the issues out myself , so this is restricted to hardware faults, or s/ups , and I never leave the room).

These fkers regularly call us on our landline. We have a builtin answering machine in our home ( 4 handsets ) & I use it to screen the calls . They never leave a message. Occasionally we pickup and we get fakeNBN , fakeBANK or fakeTelstra ... my response to them is 'FO'.

It's terrible but why do people give any information over phone or computer to someone they don't know, or download anything someone is telling you too even if its a real call treat the call as a scam.

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