Daryl died last October. In March, AMP was still taking fees out of his accounts

The estate was not complex and was to be divided between Mr Oehm's partner and adult son. A letter from AMP detailed all of his accounts and the process continued in an orderly way."It had [fortnightly] withdrawals … that went from December through to January," she said.

"I said, 'Well I'm not entirely sure, but my understanding is that dead people don't check their email'."Alan Kirkland, the chief executive of consumer advocacy organisation Choice, said there were no excuses. "With the approach [corporate regulator] ASIC is taking with companies for not acting fairly in providing financial services, AMP should be really, really worried about being exposed for this kind of conduct."

and NAB, AMP was part of one of the most shameful scandals to emerge from the royal commission— charging customers it knew had died. Its shares have shed $10 billion in value and are now worth less than half what they were before the Hayne inquiry. The committee has power to investigate breaches of the code and can apply sanctions such as naming the organisation or requiring staff to be trained."Banks must report any breaches to the BCCC within a six-month time frame. Customers can also raise an issue with the BCCC at any time and have their complaint investigated," a spokesperson said.

That's ok.......his not gonna need the money.

People who work in financial institutions can understand how this unfortunate error occurs. Its not deliberate, its an incomplete search of records. Im not defending them but this article has be sensationalized to cause public outrage.

How did that royal commission go? If it was a union I’m sure the liberals would have pretty much exiled APM by now

Criminal. And should be dealt with accordingly.

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